Protecting your privacy is very important to us, and this policy will explain how Gambyl (otherwise referred to herein as “we” or “us” or “the Website”) uses the personal data and information we collect from you when you use our website. Please read this document carefully as this policy is legally binding when you use our services.
What data do we collect?
When you use our Services, we collect the following types of data:
Information you give us directly
- When you create an account on the website, you will be asked for personal identification details (including, but not limited to, name, email address, phone number, etc.) That same information, plus credit card or other deposit information, will be requested if you choose to conduct transactions through the website.
- The information which we need to conduct ‘know your client’ checks such as details relating to your passport and credit history.
- Payment card, bank account details, or online e-wallet information.
- We may also collect information from you if you request information from us or contact customer support.
Information we collect automatically
- Transactional details when using our Services, including the location from which it originates.
- Technical details, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type, time zone, OS, etc.
- Information about your visit, including your full URL as well as the full clickstream to and through our website. We will also collect GPS location data if you are a US-based user.
Information we receive from other sources
- We may also work closely with third parties and may receive information about you from them (for example, Ad networks or search engine providers).
- Social media networks. If you log in to our website using a social media account (such as Facebook), we will receive relevant necessary details to enable our Services and authenticate you. The social media network will provide us with access to certain information you have provided to them, including your name, profile image, and email address. We use such information, together with any other data you directly provide to us when registering or using our Services, to create your account and communicate with you about the information, products, and services you request from us. You may also be able to specifically ask that we have access to the contacts in your social media account so that you can send a referral link to your family and friends. We will use, disclose, and store this information by this privacy policy.
You are not required to provide us with your information where it is simply requested. However, we may not provide certain products and services to you if you do not do so.
How do we collect your data?
You directly provide us with most of the data we collect in using our services. Including, but not limited to, we collect and process data when you:
- Register online or conduct a transaction with our products and services.
- Use or view our website via your browser’s cookies.
- Fill in forms or other materials you submit to us; your interactions with us, transactions, and use of our products and services.
- Participate in promotions, surveys, and/or any other marketing and/or promotional event organized by us.
- Interact with us in other manners such as email, telephone, letters, text message, messaging Apps such as WhatsApp and Skype, live chat function on our website and/or as stated in our contracts with you;
- Provide your public profile, including name, photo, and other information you make available to us when you like, post or otherwise interact with our social media pages.
Our Company may also receive your data indirectly from the following sources:
- We may be required by money laundering, financial crime, and fraud prevention checks to obtain information about actual or alleged criminal convictions and offences.
Cookies
By either creating an account or through your continued use of the website, you agree to the terms of our Cookie Policy.
Cookies are used to track how and when visitors use the website. Cookies make using the website more convenient by saving passwords and other preferences for users and identifying the IP address of your computer. They also help determine which areas of the website are popular and which are not, which may then be used to improve the user experience on the website. Please note: You may opt to set your browser to reject cookies as they are not necessary to visit the website. However, some services and functions will not be available unless you enable cookies within your browser.
How will we use your data?
When you are our customer, we collect, use, share, and store information about you to improve the quality of the service that we provide and process transactions. We do so in our legitimate interests (as stated below) because of legal obligations that we are subject to or because the information is required to provide our products and services to you.
Where we process “special categories” of information about you, we do so either because you have given us your explicit consent. We are required by law to do so, or the processing is necessary to establish, exercise, or defend a legal claim.
Gambyl collects your data so that we can:
- Process your registration
- Determine your eligibility for Membership.
- Allow you access and use the website.
- Email you with special offers.
- Conduct the appropriate fraud checks as necessary.
- Allow you to administer your account.
- Verify your identity and conduct essential security checks (including those undertaken by trusted third parties).
- Monitor customer accounts to prevent, investigate, and/or report fraud, terrorism, misrepresentation, security incidents or crime per applicable law.
- Investigate any complaints received from you or others about our website, and we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary.
- Verify that if you are a US customer or are physically located in the US, you can only transact where the state regulations allow.
- Better understand our Membership profile and tailor our services accordingly.
- Notify you of additional services that may become available, or any of our associated companies might establish.
- Notify you of promotional events and provide you with promotional materials.
- Process payments to and from you.
- Investigate and address inquiries, questions, and complaints and respond to any feedback.
If you agree, Gambyl will share your data with our partner companies so that they may offer you their products and services.
When Gambyl processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent transactions.
How do we store your data?
We will store your Personal Information on secure servers, and all transactions are encrypted using secure socket layer (SSL) advanced encryption technology up to 256-bit encryption. Please note that email communications with Gambyl are NOT encrypted or otherwise secured against outside interference. We ask you to use discretion when providing personal details via email. Once we receive your data, it will be held by us on secure servers, and we will use all reasonable commercial efforts to ensure its security.
As long as you are an active user of the website, we will keep your personal information on our servers for six (6) years after this. Once this time period has expired, we will delete your data as applicable.
Marketing
We would like to send you information about our products and services that we think you might like, as well as those of our partner companies. If you have agreed to receive this email marketing when you signed up, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other partner companies. You can do this by following the instructions in the communication where this is an electronic message or by contacting us using the details set out below.
What are your data protection rights?
Gambyl would like you to be fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your data from us. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to ask us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your data under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your data under certain conditions.
The right to object to processing – You have the right to object to our processing of your data under certain conditions.
The right to data portability – You have the right to request that we transfer the data collected to another organization or directly to you under certain conditions.
These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in the GDPR and the applicable national or per-jurisdiction data protection legislation.
If you would like to request these rights, we reserve the right to take up to thirty (30) days to respond to you. If you would like to exercise any of these rights, please email support@gambyl.com.
Withdrawing consent or otherwise objecting to direct marketing
Wherever we ask for your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we can send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing or profiling we carry out for direct marketing at any time. You can do this by following the instructions in the communication where this is an electronic message or by contacting us using the details set out below.
Privacy policies of other websites
Our website may contain links to other websites. Our privacy policy applies only to our website, so you should read their privacy policy before providing any information to them if you click on a link to another website. You should contact these entities directly with questions about their use of their collected information.
Changes to our privacy policy
We keep our privacy policy under regular review and place any updates on this web page. It is subject to change at any time, and we will notify you of any material changes to how we process your data.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us: support@gambyl.com
Call us: 901-762-5466
Or write to us:
Gambyl, LTD
5118 Memphis, TN
United States, 38117